Refund policy

We offer a limited 30 day money back guarantee.

All exchanges/returns must be pre-approved by our Returns Department. You can request a return authorization online from your My Account page. If you require assistance completing the online return form, please contact our Customer Service Department at (800)-426-2246. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Special order parts are not able to be returned.

Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given. Some items may be subject to a re-stocking fee of 15% or more. This may or may not be indicated on the product page.

Opened: Opened merchandise that can be returned to the manufacturer may be returned for a refund less a 25% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 25%. This may or may not be indicated on the product page. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given.

Software: We allow no exchanges or refunds on software unless defective at the time of purchase and only for the same exact product.

Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts created specifically for the customer's needs.

Factory Defects: We will repair or replace any unit within the first 30 days of purchase if the manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days of purchase we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty.

Placing an order does not enter into a contract with SewingMachine.com until the order is accepted. SewingMachine.com may choose to refuse the order, based on lack of inventory, pricing errors, or concerns about payment. Please read the Terms & Conditions for a full explanation of these items.

SewingMachine.com is an independent reseller of branded products and is not affiliated with the owners of those brands. SewingMachine.com is not responsible for compliance by purchasers with laws governing the importation of branded products into countries outside the United States. SewingMachine.com disclaims any liability arising from the resale of branded products by purchasers in countries where such resale is prohibited by applicable trademark laws.